Since “Essentially Yours” is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
We DO honour requests for refund for the following reasons.
– non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
– download issues: it may happen so that you are having problems while downloading the product;
On the quality front, we ensure proper quality management practices and our company is audited on a semi-annual basis by an external quality certification agency.
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
Telephone: 6858 1171 / 6282 9722
or email: firstname.lastname@example.org
Please, give it 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions or Shipping and Return policy.